Frequently Asked Questions
Everything you need to know about Shiloh’s Roadside membership and roadside protection in Cuyahoga County.
How much does the membership cost?
Our membership is $19.99 per month, providing comprehensive protection for all your vehicle needs.
What is the activation waiting period?
New members must wait 14 days after enrollment before their roadside benefits activate to ensure preparedness.
How many roadside service events are included?
Each membership includes up to 5 included roadside service events per calendar year to cover your most common emergencies.
What services are covered?
We cover towing, battery jump-starts, flat tire changes, vehicle lockouts, fuel delivery, and other qualifying roadside assistance.
Are there mileage limits for towing?
Yes, our towing services are limited to the membership mileage limit. We recommend reviewing your plan details for specific coverage.
What happens after I use my 5 events?
After your 5 included events are used, you will still receive special discounted member rates on all roadside services.
How can I request roadside assistance?
Members can request assistance online through our member portal or by calling our 24/7 dispatch line directly.
Where is the service area?
Our primary service area is Cuyahoga County, Ohio. We are currently expanding our network to serve more of Northeast Ohio.